OLIVIER BABY
About

Olivier Baby was founded in 2011 by Emma Olivier; she wanted to provide affordable cashmere clothing that was fun and unique. Oliver Baby provides unique cashmere clothing and accessories for babies and children.

Olivier Baby's hand knitted range is made by a community of women in Bulgaria where knitting is a modern art. The other items in our collection are made by the designer herself in her spare bedroom!

Olivier Baby's designs are inspired by old-fashioned knitwear but have a modern twist which makes them practical and fun for children to wear.

Delivery

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Olivier Baby will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

If Olivier Baby receives no communication from you within 7 days of delivery regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

Standard delivery between 5 - 7 working days: £4.99


If you have any questions, please contact us via the 'connect with us' tab.

Returns

Olivier Baby aims to always provide high quality Goods that are fault free and undamaged. On occasion, however, goods may need to be returned. If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Olivier Baby is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. If any Goods you have purchased have faults when they are delivered to you, you should contact Olivier Baby within 28 days to arrange collection and return. Olivier Baby is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Olivier Baby within 10 days and arrange collection and return. Olivier Baby is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Olivier Baby within 7 working days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold as new without any additional work on the part of Olivier Baby. You are responsible for paying shipment costs if Goods are returned for this reason. If you have any questions, please contact us via the 'connect with us' tab.

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