MUTTS AND HOUNDS
About

British company, Mutts & Hounds, design and make stylish and quintessentially English products for hound and home. Based in the west country, Mutts & Hounds draw inspiration from the surrounding English countryside, designing products that withstand the elements, incorporating quality fabrics such as quilts and waxed waterproofs with warm Sherpa fleeces and 100% woollen tweeds spun in Yorkshire, always working with their core values at the forefront: High-quality, well-designed dog products that are undeniably British.

Their range includes stylish dog beds made using exclusive printed linens, quirky neckerchiefs, practical soft harnesses in a range of tweeds and organic linens, classic Italian leather collars and leads, homewares and gifts for hound and home, not forgetting the dog's favourite - squeaky bone toys available in a range of stylish fabrics and patterns.

 
Delivery

All orders will be dispatched using Royal Mail or Mutts & Hounds chosen courier service for dog beds & blankets, usually within 1-2 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. If any items are not in stock, we will email you with an estimated delivery date when you place the order. Some parcels will require a signature on arrival; therefore, when ordering, you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

 
UK Shipping is charged as follows: 
£10.00 for orders including Dog Beds or Blankets. 
£6.00 for Cushions. 
£3.20 for Dog biscuits, Collars, Leads, Scarfs, Toys, Coats, Oven Gloves. 
£2.00 for Bowties, Neckerchiefs, Harnesses, Lavender hearts, Stockings, Tea Towels and iPad cases. 
 
Examples: 
Order for 2 neckerchiefs = £2.00
Order for 2 neckerchiefs and cushion = £6.00
Order for 1 dog bed, 1 cushion and 1 neckerchief = £10.00
 
Returns

If for any reason you are not happy with your Mutts & Hounds purchase, simply return the goods to us in the original condition including a copy of the original dispatch note and a note stating you wish to make the return for a refund. In the case of an exchange of item (ie. For change of size), include the returned item, a copy of the original dispatch note and a note stating which item you wish to exchange for. All goods must be returned to us within 28 days of delivery to receive an exchange or refund (less any postage and packaging). Mutts & Hounds made to measure items are non refundable unless faulty on our part, and we must be notified within 28 days of you receiving your bespoke item.

For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered. Any goods returned incomplete i.e. parts missing etc. will not be replaced or refunded. Please note that refunds will be made using the same method as the original payment.

 

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