Welcome to Margot & Mila.
All pieces are handmade in the UK using the highest quality sterling silver and 18 carat gold or rose gold. All gemstones are ethically sourced from around the world. For bespoke items or any questions please contact me directly at firstname.lastname@example.org - I'd love to hear from you!
All items shipped within the UK will be sent by Royal Mail Recorded Delivery. This is a trackable serivce which will require a signature upon delivery. If no one is in Royal Mail will leave a card detailing how to colect the item from the nearest delivery office.
Processing time is normally 1-2 weeks as items are generally made to order, but do let us know if you require something in a hurry and we will do our best to get it sent out as quickly as possible. Certain items can be shipped immediately if we already have them in stock.
We really hope you will be happy with your purchase, but If for any reason you find that the item you have purchased is not what you expected, please contact us.
Any requests for returns must be made within 14 days of receiving your items. Please email email@example.com to request a return and instructions will be given regarding how to return the item. Once the item is received in its original condition the refund will be made promptly to your PayPal account or credit card. The buyer will be responsible for the cost of shipping the item back. We advise that returns are sent via Royal Mail Special Delivery (or similar international service) in order to ensure that the item is insured incase of loss or damage.
All returned items must be in a saleable condition and unfortunately any custom-made or bespoke items cannot be refunded. For hygiene reasons, pierced earrings are non-returnable.