JIYA JEWELLERY
About

Our Story: JIYA meaning ‘a little piece of my heart’, has been created by mother-daughter design team, Jean and Nicky Varakuta. The collection has been inspired by their love of natural vivid colours and their passion for artisan craftsmanship and design. Pieces within the collection have been designed in collaboration with small co-operative groups throughout the world such as the Wayuu and Makua tribes in South America and smaller indigenous groups of women in Indonesia, who seek to empower themselves through their own artistic endeavors.

The result is a sophisticated brand of authentic artisan jewellery and accessories, perfect for all ages and occasions. Bracelets arrive gift-wrapped on handmade gold embossed cards with matching envelopes. A personal message can be enclosed on request.

Delivery
Processing your order: Orders received between Monday and Thursday will be dispatched within 24 hours subject to credit clearance, address verification and availability of stock. Orders received on Friday, Saturday or Bank Holidays will be dispatched on the next working day. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch the item as soon as it arrives.
 
Payment: All orders must be paid for in full before dispatch. 
 
Delivery - UK: All UK orders to a value of £100 are sent by Royal Mail 1st Class signed for. For orders above £100, orders are sent by Royal Mail recorded delivery. We offer free delivery for all UK orders. Estimated delivery time from receipt of order is 2-3 working days.
International orders are sent by Royal Mail Airsure which is recorded and trackable. Overseas deliveries are subject to all import duties and taxes. These orders can also be subject to delay due to Customs & Excise examination for imported goods.Please note that it is a legal requirement that we declare the full value of the the goods on all packages destined outside the European Union. Jiyajewelry.com Ltd can not be held liable for any local import duties and taxes imposed. Europe A delivery service is available to the following European countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. The standard delivery charge for orders to these countries is £5 for all orders to a value of £100. We offer free shipping on all orders in excess of £100. Estimated delivery time from receipt of order is 3-5 working days for North America - we deliver to the US and Canada. The standard delivery charge for orders to these countries is £5 for all orders to a value of £100. We offer free shipping on all orders in excess of £100. Estimated delivery time from receipt of order is 3-5 working days. 
Asia: We deliver to Japan, Hong Kong and Singapore. The standard delivery charge for orders to these countries is £8 for all orders to a value of £150. We offer free shipping on all orders in excess of £150. Estimated delivery time from receipt of order is 4-7 working days. All orders will require a signature and we are unable to be held liable for any delay due to customs. 
 
Free delivery to all UK orders.

 

Returns
If you wish to return an item then you should email us at sales@jiyajewellery.co.uk to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item. Any items returned without prior notice in writing will not be accepted. You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges. We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods. In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract. Items should be returned in their original packaging to ensure they are adequately protected in transit. Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer. 
 
FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.

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