DOGSNUG
About

Dogsnug is a British company based in London making luxury accessories for dogs on a mission. 

All the pieces in the collection were developed are guided by our design ethos when choosing materials and in the making process: quality, beauty and function in order to guarantee durability. We are firm believers that function should not compromise aesthetic sensibility but the two should compliment each other to achieve a perfect balance of form and function. 
Passionate about fashion and materials, the rapidly advancing world of sportswear design has also greatly influenced our approach. By combining technical fabrics and finishes with traditional methods we have addressed our need for style and substance.
Our dog collars and leads are made of the finest British bridle leather and our coats and beds use technical fabrics such as Ripstops and 3D Mesh, as well as our own developed layered fabric designed to be tear and puncture resistant.
All our products are made by hand and locally produced and when possible, we source our materials in the UK.
Dogsnug have tried and tested every product to ensure they can cope with the Great British weather and the demands the dogs make of them.

Delivery

UK

  • Free for orders £80 or above; otherwise £2.98

Our main couriers for UK delivery are Royal Mail and ParcelForce and a signature is required on receipt. At times we may use a different courier.

We dispatch almost all orders placed within 1-2 days (working days) of receipt of the order unless it is a made to order product.

We cannot ship to PO Box addresses.

At times shipping companies will charge an additional fee for deliveries to UK addresses in areas classified as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. We will advise you by email of the additional shipping fee before dispatching your order if there is a shipping surcharge to pay.

International

  • Free on orders £80 or above; otherwise £4.98

Customs charges: please note that when receiving a parcel sent from an international destination (in this case the UK) your parcel may be subject to local customs and import charges which we at Dogsnug have no control over - the taxes are set by the government of your local territory. Dogsnug cannot be held responsible for any charges applied and the charges are borne by the customer receiving the parcel. If any in any doubt please contact your local Customs office.

Out of stock
If any product ordered is out of stock we will notify you by email.
If you have any questions about delivery shipping please contact us form or if you prefer email us at: info@dogsnug.com

Returns

We hope you will never want to let go of anything that you purchase from us, but don’t worry if you do. Notify us within 14 days of receiving your order and we will refund or exchange your goods - providing they have not been worn or damaged and all packaging and tags have not been removed.

Personalised items or made to order are non-refundable unless faulty.

The refund will not include the delivery fee. Goods are returned at your own cost.

To notify us that you want to return or exchange, please email: info@dogsnug.com. Please include your order number and a copy of your receipt. 

Refunds (if applicable)
Once we receive and inspect your package, providing that all the requirements are met, we will issue a refund and send you a confirmation email. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank's processing time - this is beyond our control.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, providing it was not a custom made piece. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

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