CONNOCK LONDON
About

Connock London was born out of a love and respect for nature, native folklore and family. I am inspired by the untiring work of my father who travelled extensively in search of exotic and innovative ingredients. He instilled in me a passion to seek out natural beauty secrets found in far flung corners of the world. Dad would come home with wonderful oils and stories of how they were used to great effect in their native countries although they were not well known here. I want to instil this passion in others and tell those stories again.


The Kukui Oil I have sourced is of the very highest quality and comes from a small factory on the Hawaiian island of Oahu. The owners of this factory are close family friends and I have visited them many times over the years. I have witnessed the whole production process from the nuts being harvested in the Hawaiian mountains to the oil being pressed, refined and packaged. The products are luxurious, skin-conditioning and sourced from a small family business.\"

 

Amanda, Founder of Connock London. 



Kukui Oil has been used by Hawaiians for centuries to keep skin soft and smooth. Traditionally, new-born babies were bathed in the oil as a means of protection from the harsh sun, drying winds and salt water. This treasured health and beauty secret is still produced today in the same pure form as it was hundreds of years ago. Kukui Oil is used in hand cream, bath oils, soaps etc. Connock London use a variety of natural ingredients: Kukui oil, Aloe Barbadensis Leaf Juice, Beeswax, Caprylic/Capric Triglyceride, Cocoa Butter, Glycerin, Macadamia Oil, Mango Butter, Monoi, Papaya Extract, Shea Butter, Squalane and Tamanu Oil.

Delivery

Delivery is £3.50 and we will arrange for the products to be delivered in accordance with the delivery method selected by you during the order process. Orders may be delivered in one or more delivery. We will use reasonable endeavours to deliver products within the time frame indicated for your selected delivery method. However, we cannot guarantee delivery within these time frames. We do, however, guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation. Connock London does not accept any liability whatsoever for delayed delivery caused by a third party or for any loss caused by you entering your address incorrectly into our website. If an item is not delivered by the courier we use, we will claim a refund from them. We withhold the right to charge your card for the original amount if there is evidence of non-co-operation with the courier during their enquiries. If you have not been present when your order is delivered, a calling card will be left by the courier instructing you to call the local depot to arrange a convenient time for re-delivery. It is your responsibility to arrange re-delivery within the time frame stated by the courier. If re-delivery is not arranged by you, your order will be returned to us. We will not be held liable for any loss caused by you not arranging re-delivery within the courier's timeframe. Should a courier charge us for returning an undelivered item, we reserve the right to charge your card with the cost charged to us by the courier for returning the item to us and for despatching the parcel again to your nominated address. We will only deliver products within the UK. We are unable to deliver to PO boxes or BFPOs.

 

If you have any questions, please contact us via the 'contact with us' tab.

Returns

 

If you are not completely satisfied with the product you have ordered we will offer you a full refund on the price of the product or replacement or exchange according to the terms of our Refunds and Returns Policy set out below. For reasons of hygiene, we are not able to offer refunds or exchanges on any opened product. If you wish to return your product, please follow the procedure set out below: Please remember to give us your order number and reason for return and whether you would like a return or replacement. We will issue you with an authorisation reference number by return. Wrap the item securely and return it in the original outer packaging with original delivery note by recorded delivery to the address supplied. Please ask for a free proof of postage receipt from your post office. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product. We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us. We will only refund any money received from you using the same method originally used by you to pay for your purchase. If you have any questions, please contact us via the 'contact with us' tab.

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