CHARLEY CHAU
About

Charley Chau makes beautiful bedding for dogs that looks gorgeous in your home.

Christine and Jenny Chau are the design duo behind Charley Chau – an award-winning British business that started by accident when we hand-stitched a Snuggle Bed on the sitting room floor for our own dogs.

That was in 2010 and Charley Chau now has happy customers in over thirty-five countries around the world!

Inspired by our four Italian Greyhounds, Charley Chau specialises in designing luxury dog beds and blankets that are cosy, stylish and practical. Charley Chau dog beds and blankets are unique – designed by Charley Chau and made to Charley Chau’s exact specifications. All Charley Chau fabric-based beds and blankets are made in England with love.

Delivery

We dispatch almost all orders placed for UK mainland delivery within 24 hours (working days) of receipt of the order and almost all orders received by 1pm are dispatched on the same day. Our main couriers for UK delivery are Royal Mail and ParcelForce (although we reserve the right to use other courier companies at our discretion) and a signature is required on receipt. Note that we cannot ship to PO Box addresses.

 

Returns

We hope you won’t need to return anything to us but, if you do, we will refund or exchange any orders for stock items (providing the goods have not been used, are not damaged and in a re-saleable condition) as long as you notify us within 14 days of receiving the goods.

Please email us within 14 days of receiving your item(s) if you would like to return an item for a refund or exchange: 


Our returns address is:
Charley Chau
Unit 16, Astra Road
Astra Business Park
Guinness Road
Manchester
M17 1SU
United Kingdom
 
When returning items to us please make sure that you include your name and contact details inside the package and make sure that the items are securely packaged so that they are not damaged in transit. We recommend that you use a service with proof of postage (e.g. a signed-for service) as you are responsible for the safe return of goods to Charley Chau. Goods are returned at your own cost unless an item is faulty.

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