CASTELLANO ETHNIC ORIGINS
About

Castellano is a fair trade sustainable luxury brand that collaborates with the indigenous artisans in North Colombia. Each bag, with each weave and stitch tells a story of tradition and empowerment.

To deliver a one-of-a-kind luxury product with transparency to the global market that empowers indigenous communities while sustaining the finest craftsmanship in Colombia.
Inspired by exceptional craftsmanship and unique patterns CASTELLANO enhance the techniques of some of the most highly skilled artisans in Colombia and celebrates the unknown tribes that are part of our history and ethnic origins. Each CASTELLANO product carries the essence of a traditional indigenous tribe which should not be forgotten. Each item is made by hand and is the result of a traditional weaving technique passed down from generation to generation.

Castellano transforms traditional ethnic creations into luxury fashion pieces and donates a portion of the proceeds to social programmes that seek to empower women and their local communities in Colombia. Our project support the Wayuu and Arhuaca people who preserve their weaving skills and cultural heritage which are internationally renowned for their quality, patterns and colours.

 

Delivery
UK orders should arrive in 2-3 days. Processing your order: Orders received between Monday and Thursday will be dispatched within 24 hours subject to credit clearance, address verification and availability of stock. Orders received on Friday, Saturday or Bank Holidays will be dispatched on the next working day. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch the item as soon as it arrives.
 
Payment: All orders must be paid for in full before dispatch. 
 
The following shipping rates are based on weight of items.

Shipping Method:

 

UK

 

 

  • Royal mail signed for  - first class delivery £2.8 for order equal or less than 400 grams . (Hand made bracelets and bags size small)
  • Royal mail signed for  - first class delivery £5 for order equal or less than 1000 grams . (Handmade bags size large and Backpacks)
  • Royal mail signed for  - first class delivery £10 for orders  equal or less than 2000 grams . (Handmade bags size large X 3 and Backpacks X 3.
Returns

1.You have a statutory right to cancel products listed in your order (“Products”) and claim a full refund within seven working days of receipt of the Products.

1.1 If you wish to return an item then you should email us at Contact@castellanoethnicorigins.com to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item. We will provide a full refund, including the cost of the original delivery of the Products, within 30 days of receiving your notification to cancel. Please notice that we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

1.2 Any items returned without prior notice in writing will not be accepted.

1.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges. Please be aware a handling charge of £15 may be applicable for cancelled orders where handling, postage and packaging has ensued.

1.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

 

  • Packaging
  • 2. Items should be returned in their original packaging to ensure they are adequately protected in transit.

    2.1 Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.

  • Returns

3. When returning cancelled Products, please follow the below steps

(a)Repackage the Products in their original packaging;

(b)Please post the Products to us at the below address:

CASTELLANO ETHNIC ORIGINS

696 Fulham RoaD

SW6 5SA ,

London, UK

We recommend for your protection using recorded delivery for all products.

(c)You accept and agree to pay all delivery costs of returning the cancelled Products to us, including the costs of collection should you make the Products available for our collection at your address. 

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